Privacy Policy

Last updated: 1 November 2024 | Applies to: playstormhub.info

This Privacy Policy describes how PlayStormHub ("we", "us", or "our"), operated at playstormhub.info, collects, uses, discloses, and safeguards your personal information when you visit our website and use our social gaming services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using playstormhub.info, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. About Us

PlayStormHub is a free social games platform based in Australia. Our registered address is Level 12, 1 Market Street, Sydney, NSW 2000, Australia. You can contact our Privacy Officer at [email protected].

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

• Contact form submissions: Your name, email address, and message content when you contact us through our website.
• Newsletter sign-ups: Your name, email address, and state/territory when you subscribe to our mailing list.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, and other browsing behaviour.
• Device information: Browser type, operating system, screen resolution, and device type.
• IP address: Your Internet Protocol address, which may indicate your approximate geographic location.
• Cookies and similar technologies: See our Cookie Policy for details.

2.3 Information We Do Not Collect

PlayStormHub does not collect financial information, payment card details, or any data related to real-money transactions. Our platform is entirely free and involves no real-money gaming.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support;
• To send you newsletters and updates about PlayStormHub (only if you have subscribed);
• To improve our website, games, and user experience;
• To analyse website traffic and usage patterns;
• To comply with legal obligations under Australian law;
• To detect and prevent fraud, abuse, or other harmful activities.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., newsletter subscription).
• Legitimate interests: To operate and improve our platform, provided these interests are not overridden by your rights.
• Legal obligation: Where we are required to process data to comply with Australian law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party service providers who assist us in operating our website (e.g., hosting, analytics), subject to confidentiality obligations.
• Legal requirements: Where required by Australian law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

6. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption, access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 2 years.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Complaint: You may lodge a complaint with us if you believe we have breached the APPs.
• Opt-out: You may unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email.

To exercise these rights, please contact us at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Children's Privacy

PlayStormHub is strictly intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Gambling Help Online). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of playstormhub.info after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, PlayStormHub, Level 12, 1 Market Street, Sydney, NSW 2000, Australia